How Your Order is Processed and Shipped

Red Rock Decals produces most of its products itself. There are certain items which we also retail and are actually produced by other companies. In such case we give information about it on the respective product pages. Most of our own products are manufactured in Estonia, Europe.

If You Order GENERAL STOCK (non-personalized)

Most of the products we sell are called General Stock which in our terms means that we keep them in the warehouse mass-produced and packed. Certain number of the sticker products is kept without packaging and these are then personally packaged for you into your specific shipment in the exact quantity you ordered. The same stickers are also stored in so called Retail Packs which we deliver to the automotive retail stores and service shops that are retailing our stickers at location. We do not ship stickers in Retail Packs simply to save on your postage costs and to provide the possibility to order in specific quantities without the need to purchase lots.

	You place an order through our Online Store. The system tags it with a specific order number and stores it in our database. If you pay by PayPal or credit card, your payment will be immediately recognized in the system and your order status will be marked Complete meaning that all our respective staff members receive a notification about it and they will begin working on the order.
	The order is forwarded to our fully automated order processing and stock handling software which checks if the required quantity of the ordered product(s) is available in the main warehouse or if a part of it needs to be printed to fulfill your order. Since our headquarters are located in Estonia, Europe and we are obliged to follow the local business laws and tax rules, the software also handles the export orders appropriately for each world region.
	If the ordered quantity of stock is available in our warehouse, we package it into the appropriate envelope and your shipping address is printed out from a thermal sticker printer for quicker shipment processing. The shipment is stocked in the area called Shipping Queue and the items from there are transported to the postal office usually at the end of the working day.
	If we are short of the product(s) you ordered and are unable to fulfill your order with the stock available ready in our warehouse, the stock handling software recognizes this and notices our staff. We usually collect such orders until the end of the working day and then submit a printing request to our print shop. We pick up stock from our print shop almost every business day and generally they are able to provide a one business day fulfillment time for your order. However, in some cases it could take 2-3 days in case of busier printing periods. This is generally the only reason your order might be slightly delayed. Once we have the stock ready in our headquarters, it is handled as a priority order and delivered to the postal office as soon as possible.

If You Order TAILORIZED STOCK (personalized stickers)

We provide more and more customizable products which means that you can either customize a part of the product or all of it. This could be the text, size, color, type of sticker film used etc. Our customers just love these items and we are doing our best to make the ordering of such products for you as simple as possible. These items are always processed as a custom order and therefore have a little bit longer processing time than on the General Stock orders.

	You place an order through our Online Store. The system tags it with a specific order number and stores it in our database. We receive the exact details you provided us on the product ordering form. If you pay by PayPal or credit card, your payment will be immediately recognized in the system and your order status will be marked Complete meaning that all our respective staff members receive a notification about it and they will begin working on the order.
	The order is sent to our order processing and stock handling software which recognizes it as a custom order and already prepares it for the print shop queue. However, the print shop still has the most important part of your order missing - the actual graphic file that contains the sticker tailored exactly to your demands. Hence it's too early for the print shop to even know about your order.
	We are somewhat old-fashioned if we talk about custom stickers orders. While some sticker sellers use a fully automated custom sticker creation system which is never as good as a human eye, we still have a graphics designer work on every custom order and it's his/her duty to prepare it for the print shop. He makes sure the size we request from the print shop is right, everything fits well and doesn't seem weird to the eye, nothing is too squeezed or stretched, or rasterized in case of images. He then combines the final vector file with the print request and it's sent to the print shop. Our designers are all professionals and this gives you a good feeling that your order is handled properly and you won't be disappointed with what you finally receive.
	We combine custom orders with other items that are ordered during the same business day and need to be printed to complete the respective orders, and then send them to the print shop at the end of the business day. There your graphic file is processed by another professional designer who makes the final checks that it's ready for printing and acceptable for both the sticker printer and the sticker cutter machine. There are certain small details which the machines might not be able to properly finish and might need to be slightly adjusted. This is done so carefully that you will likely not even notice the difference in the end. Since we prefer not to print using 4-color raster (like the newspapers, magazines and most of the other prints are made) because it doesn't look perfect on closer look, we try to print every single color from a dedicated color "pot" and the print shop designer selects the right dedicated color according to the image on your order. They are doing a very good job at this and never let us down. The end result will be a beautiful sticker which is weather proof and carries shiny colors. We are generally able to process your custom order also within 2-3 days, although it could take up to 5 business days during very busy periods. If you send us a note via e-mail with your order number and mark it as very urgent, we always do our best to really process it with priority. Once the custom order is ready, it arrives in our headquarters and is processed as a priority order. It is packaged and placed to the Shipping Queue from where it is delivered to the postal office at the end of the day.

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