Red Rock Decals maintains a 60-day money back guarantee on all non-customized products once your order is shipped. If any customization was completed on your order, all sales are final unless there is a manufacturing defect. Customization includes any personalization, such as a custom name, flag, colour or size.
You must contact Red Rock Decals for a Return Merchandise Authorization (RMA) number before sending your order back for a refund. Unfortunately, returns without an RMA number will not be accepted. If you are issued an RMA number, the stickers and/or decals must be returned in the same condition it was received (no damage, no scratches, unused). Once the product has arrived at our office and been approved, we refund the full order price excluding the shipping fee. Please contact us immediately if you wish to return your product(s).
All Red Rock Decals products are made to order. When your order is placed, it is put directly onto our production queue. If you need to cancel your order, you must notify our sales team within 24 hours after your order is placed. If you wait longer than 24 hours, we cannot guarantee a cancellation. If you place a rush order and need it cancelled please contact us within 1 hour after placing the order as we get these in the queue even faster.
Damaged or Defective Products
If there is an error that occurred during manufacturing, Red Rock Decals will send out a replacement for the defective product, free of charge, once we recieve photo proof. You must notify our sales team within 2 business days of accepting your order of any defects discovered in your order. Without photo proof, Red Rock Decals will require you to send the package back at your expense. If we determine that the error was caused on our end, we will reimburse you for the authorized shipping expense. Any cost of shipping over the authorized amount will not be reimbursed.
In order to receive a replacement, we may request that you return the entire received product within 10 days (at your own expense) from the time when the ordered product delivery was taken. We reserve the right to not accept goods for return that have been altered in any way or have been used.
In the case of a decal missing a letter please send us a photo proof of the decal BEFORE applying and we will have a new letter or word replaced to fix the decal. More than one replacement letter will be sent out to make sure you are able to successfully apply the decal.
An error on your part
If an order is to be reprinted due to an error on your part (i.e., approving proofs with spelling errors, etc), you will be charged for the reprint. A reduced or discounted price for the reprint may be offered. Review your digital proof carefully as Red Rock Decals is not liable for errors in the final product due to misspelling, bleeds, grammar, punctuation, image orientation and size dimensions. In addition, we accept no responsibility for files that are of low quality, low-resolution or not print-ready. We are not responsible for images printed as blurry, distorted or pixilated due to your supplied artwork. We are not liable for delays resulting from the proof approval process. We will not make any changes to your artwork after approval. No refunds are provided for any reason after a proof has been approved and the order sent to print / cut.
If you feel that you have received a defective product, please don't hesitate to contact us. We will be happy to resolve any issue that you have to the best of our abilities.