Terms & Conditions
Who are we?
Red Rock Decals is a trademark of Red Rock Decals, LLC (Delaware, USA). In this document Red Rock Decals, LLC refers to itself also as "Red Rock Decals, we, our, us". The following terms and conditions listed below will apply between you and Red Rock Decals for the sale and purchase of the items contained in your shopping cart. The terms do not affect your statutory rights.
Our Contact Details
If you have any questions regarding the Red Rock Decals store, its products or an order that you have placed please contact us by opening a support ticket through the Contact Us page or on the Questions tab found on the right side of the page. To reach us by phone, please call our Toll Free line 1-800-650-8958 (US) or United Kingdom number 020 3290 8111. If the call is not answered right away, please feel free to leave us a voice message with your country and number and we will get back to you as soon as possible. Faxes are accepted on our Toll Free number 1-800-650-8958. Calls within the US to our Toll Free number will not be charged if no extra operator fees apply, calls to our UK number are charged according to your regular operator fees to United Kingdom.
All rights, including copyright, in the content of these Red Rock Decals web pages are owned or controlled for these purposes by Red Rock Decals, LLC. In accessing the Red Rock Decals web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Red Rock Decals web pages for any other purpose whatsoever without the prior written permission of Red Rock Decals, LLC. All sticker designs are the property of Red Rock Decals, LLC unless stated otherwise. It is illegal to copy our sticker designs without our written permission.
By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.
All orders are subject to acceptance and product availability. Red Rock Decals takes the responsibility that the prices on our website are accurate and you have the right to acquire the product(s) at the published prices. Red Rock Decals reserves the right to change prices without prior notice.
Availability of Goods
Availability information for titles is listed on each individual product. All items are either usually in stock. This also means that if we do not have the particular item in stock, we are able to produce it in 3 business days. If Red Rock Decals has insufficient stock to deliver the goods you have ordered, Red Rock Decals will refund the order in full amount. Red Rock Decals will inform you by e-mail at the address given in your order form and any sum which may have been credited from your credit card will be re-credited to you within 30 days of the date of your order.
Shipping & Delivery
Most of Red Rock Decals, LLC products are shipped from our Premium Quality central production shop in Estonia, European Union. The default postage method is Standard Airmail with no tracing option. Extra fees apply if Registered Airmail (traceable) is preferred. For very quick shipping we also offer expedited solutions. Generally all orders are sent within 1-2 days after confirmed payment, but it can take up to 5 business days in case of large orders or unexpected problems in shipping or printing facility. Items are shipped once the payment has been confirmed by the payment gateway (Skripe, PayPal or Skrill). Usually the confirmation takes place instantly after making the payment.
Your Undertakings and Warranties
You warrant that the information given on your order form is complete and accurate.
When we provide warranty for our stickers, the warranty conditions and period are marked under the Additional Information tab on the product page. We replace the sticker at no extra cost according to the Warranty Conditions on the respective product page. We reserve the right to request more information on the issue you are having with the sticker or a digital photo (if possible for the customer). In case we are unable to replace the product with exactly the same kind, we will provide you with alternative options or fully refund your order.
Acknowledgement of Order
When you have completed your order you will be sent an e-mail confirming your order. It will state what the products are, the cost (including VAT and shipping) and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why and possible explanations.
A legally binding contract between you and us will be formed when we send you an email confirming that we have despatched the product(s) to you. This email shall represent our legal acceptance of the offer you made to purchase the product(s) when you completed your order. If we confirm to you that some but not other products that you have ordered have been despatched, those product(s) that have not been despatched will not form part of our contract with you. In the event of any change e.g. in price or exepcted delivery date between completion of your order and contract formation, we shall inform you and you shall at that point have the right to either (i) accept such change (in which case your email reply will represent a new offer which we will accept upon notification of despatch) or (ii) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Red Rock Decals will not be liable for any delay or non-delivery. Red Rock Decals uses well-known payment gateways to process your payments - Stripe, Inc, PayPal and Skrill Ltd. We also accept payments via bank transfer. Our international bank account details will be provided when you submit your order.
Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Red Rock Decals. You will have the right to cancel your order within fourteen working days of delivery (starting the day after you receive the goods). This is an Estonian statutory right and will apply to your stickers order. Please see the full Return & Cancellation policy for more information.
Red Rock Decals shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Limitation of Liability
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit Red Rock Decals' liability for death or personal injury as a result of Red Rock Decals' negligence.
Safe Shopping - secure guarantee
Red Rock Decals places great importance on maintaining the security of the information that you provide and for this reason we use advanced Internet security systems to safeguard your data.
Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.
Governing Law and Jurisdiction
Contracts between you and Red Rock Decals shall be governed by the United States law and you and Red Rock Decals, LLC submit to the exclusive jurisdiction of the United States courts.